Your privacy is our priority. This document clearly explains how 1cinta collects, uses, stores, and protects your personal information as a player on our platform.
Six core data protection principles we uphold every day to keep your personal information safe on the 1cinta platform.
All data transmitted between your device and 1cinta's servers is protected by 256-bit SSL encryption. This means every login credential, payment detail, and personal data item you submit is sent in a form that is unreadable to third parties.
Your personal data is stored on secure servers with strict access controls. Only authorised personnel may access sensitive information, and all access is logged and continuously monitored by our internal security team.
Identity verification documents uploaded during the KYC process are stored with additional encryption and automatically deleted once the designated retention period expires, in accordance with applicable legal compliance requirements.
1cinta does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely for platform operations and regulatory compliance as set out in this policy.
Your account is protected with two-factor authentication (2FA) via SMS OTP. This security feature ensures that only you can access your account, even if your password is compromised.
Our privacy policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that the collection, use, and storage of your personal data meets all legal requirements in force in Malaysia.
Under this Privacy Policy, you have the following rights regarding the personal data we hold about you.
You may request a copy of the personal data we hold about you at any time through customer support.
If any of your information is inaccurate or outdated, you may request a correction through your account profile section or by contacting customer support.
You may request the deletion of your personal data, subject to legal retention obligations and applicable compliance requirements.
You may object to the processing of your personal data for direct marketing purposes at any time without providing any justification.
You may request your personal data in a machine-readable format for transfer to another service provider if needed.
In certain circumstances, you may request that the processing of your data be restricted while a related dispute or investigation is being resolved.
1cinta takes seriously our responsibility to protect the privacy and personal data of every platform user. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
We believe your trust is the most valuable asset we hold. That is why we are committed to being fully transparent about what data we collect, why we collect it, how we use it, and who may have access to it.
This document is designed to be understood by all Malaysian users without requiring a legal or technical background. If any section is unclear, please contact our customer support team and we will be happy to clarify.
In operating a legitimate and secure online casino platform, 1cinta collects several categories of personal information from users. The following is a complete list of the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | KYC verification & legal compliance |
| Contact Data | Email, phone number, address | Account communications & customer support |
| Financial Data | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security & fraud detection |
| Usage Data | Game history, session duration, wagering | Responsible gaming compliance |
| Communication Data | Support chat records, emails | Complaint resolution & service improvement |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, political views, or religious beliefs unless specifically required by applicable law.
1cinta collects your personal data through several different channels as you interact with our platform:
Every piece of data we collect has a clear and lawful purpose. 1cinta uses your personal data for the following purposes:
1cinta does not sell or trade your personal data. However, in the course of operating the platform, we may need to share certain information with trusted third parties in the following situations:
All third parties we work with are required to comply with data protection standards equal to or exceeding our own. We conduct thorough due diligence before sharing any data with any third party.
1cinta retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.
The 1cinta platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience.
1cinta implements a range of robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable steps to protect your data, no security system is 100% foolproof. In the event of a data breach affecting you, we will notify you within the timeframe prescribed by applicable law.
As a 1cinta platform user based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) and our privacy policy:
To exercise any of the rights above, please contact our customer support team via live chat or email at [email protected]. We will process your request within 21 business days in accordance with PDPA requirements.
1cinta reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data. Whenever changes are made, the "Updated" date at the top of this document will be revised.
For significant amendments that affect your privacy rights, we will provide advance notice via:
Continued use of the 1cinta platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request data deletion in accordance with the procedure outlined in the preceding section.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via:
For more information about your rights and how we protect your gaming experience, please visit our Responsible Gaming page or check Terms & Conditions our platform.
With 256-bit SSL encryption, full PDPA compliance, and a transparent privacy policy, you can enjoy a completely worry-free online casino experience on the 1cinta platform.
By registering, you agree to the Terms & Conditions and our Privacy Policy. For users aged 18 and above only.