Terms and Conditions 1cinta — Platform Usage Guidelines

1Introduction

Welcome to the 1cinta platform. This online casino platform is managed and operated by 1cinta, a company operating under a valid online gambling licence. These Terms and Conditions govern your use of all services provided on this website 1cinta.vu and our official mobile app.

The 1cinta platform is designed exclusively for Malaysian players aged 18 and above. We offer a wide range of online casino games including slots, table games, Live Casino, and Sports Betting — all from internationally certified providers that have undergone rigorous screening.

It is your responsibility as a user to read and understand these Terms and Conditions before registering or using any part of our platform. If you do not agree with any part of these terms, please stop using the platform immediately.

2Member Eligibility

To use the 1cinta platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not appearing on any self-exclusion list or gambling prohibition list enforced by any authority.
• Registering and using an account in your own name, not on behalf of another person.
• Not currently registering or logging in from a jurisdiction that prohibits online gambling under its local laws.

1cinta reserves the right to request age verification and identity documents at any time. Failure to provide the required documents within the specified period may result in account suspension until verification is complete.

3Account Registration

Each user is only permitted to hold one active account on the 1cinta platform. Holding multiple accounts is a serious violation that may result in permanent account termination and forfeiture of all account balances.

During registration, you are required to provide accurate, truthful, and up-to-date information, including:

• Full name as it appears on your official identification document.
• Exact date of birth for age verification.
• An active email address that belongs to you.
• A valid Malaysian mobile phone number.
• A strong and unique password for your 1cinta account.

You are solely responsible for keeping your password and login details confidential. Do not share your login information with anyone. 1cinta will not be liable for any losses arising from a shared or compromised password.

The Know Your Customer (KYC) process is mandatory before your first withdrawal is processed. Documents that may be requested include a copy of your MyKad, proof of current address, and proof of ownership of your payment method. All documents are processed securely and confidentially in accordance with our privacy policy.

4Deposit & Withdrawal

The 1cinta platform supports a variety of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR).

Deposit and withdrawal limits are as follows:

• Minimum deposit: RM10 per transaction.
• Maximum deposit: RM50,000 per transaction (subject to payment method limits).
• Minimum withdrawal: RM50 per transaction.
• Maximum withdrawal: RM100,000 per day (subject to account review).

Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account held in the account owner's name. Withdrawal processing times are as follows:

• DuitNow & FPX: 15 to 60 minutes.
• Touch 'n Go eWallet & GrabPay: 5 to 30 minutes.
• Standard bank transfer: up to 1 business day.

1cinta reserves the right to delay withdrawal processing for security review or identity verification purposes. Any withdrawal suspected of involving money laundering or fraud will be reported to the relevant authorities without prior notice.

5Bonus & Promotions

1cinta offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to rollover requirements clearly stated in each promotion's terms. Please read each bonus's terms carefully before claiming.

General terms applicable to all 1cinta bonuses:

• The welcome bonus may only be claimed once per new member.
• Bonus rollover requirements must be met within the specified time period, typically between 7 and 30 days depending on the promotion type.
• Wagering with bonus funds is restricted to eligible games and markets only, as specified in the promotional terms.
• 1cinta reserves the right to void any bonus suspected of being obtained through abuse, fraud, or system exploitation.
• Any withdrawal made before the bonus rollover requirements are met will result in the cancellation of the bonus and any associated winnings.
• Bonuses cannot be transferred between accounts or directly converted to cash.

6Game Rules

All games offered on the 1cinta platform are operated in accordance with the rules set by their respective game providers. All game results are final unless a technical error verifiable by our system has occurred.

• In the event of a disconnection during an active game session, any bets already placed are considered valid. The system will automatically complete the game based on the applicable game rules.
• Any software error that produces an incorrect game outcome will be voided and funds will be returned to the player.
• The use of any automation software, bots, or techniques that provide an unfair advantage during gameplay is strictly prohibited.
• Minimum and maximum betting limits for each game are as displayed in the game interface.
• 1cinta reserves the right to withdraw or modify any game at any time without prior notice.

For live casino games with real dealers, all interactions are in real time and all outcomes are final. Any disputes regarding live casino game results must be submitted to customer support within 24 hours of the incident.

7Prohibited Conduct

The following activities are strictly prohibited on the 1cinta platform and may result in immediate account termination, forfeiture of funds, and legal action where applicable:

• Registering or maintaining more than one active account.
• Providing false or misleading personal information during registration or the KYC process.
• Using another person's account or allowing others to use your account.
• Using illegally obtained funds for deposits or any money laundering activities.
• Exploiting bugs or system vulnerabilities for financial gain.
• Colluding with other players to manipulate game outcomes (e.g., in poker games).
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions.
• Any form of threats, harassment, or abusive language directed at customer support staff or other players.

8Account Termination

You may close your account at any time by contacting 1cinta customer support. Prior to closure, all active bonus rollover requirements must be fulfilled, or bonus funds will be forfeited. Any remaining real money balance will be returned to your verified payment method within 3 to 5 business days.

1cinta reserves the right to suspend or terminate any member's account in the following situations:

• Violation of any terms stated in this document.
• Suspected involvement in fraudulent activity, money laundering, or any criminal activity.
• Failure to complete or submit documents for the KYC process within the specified period.
• Self-exclusion requests submitted by members through the platform's self-control tools.
• Instructions from law enforcement authorities or regulatory bodies.

In the event of termination due to a terms violation, 1cinta reserves the right to hold the account balance pending investigation. If the violation is proven, the related funds may be fully forfeited.

9Liability Limits

The 1cinta platform and all related services are provided on an "as is" basis. While we strive to ensure a smooth and uninterrupted gaming experience, 1cinta does not guarantee that the platform will always be free from technical disruptions, delays, or errors.

1cinta shall not be held liable for:

• Any financial losses suffered as a result of game outcomes that did not go in your favour.
• Losses incurred due to internet connection disruptions on your end.
• Indirect, incidental, or consequential damages arising from your use of the platform.
• Any act or omission by third-party providers, including game providers and payment processors.

1cinta's maximum liability in any situation shall not exceed the total funds deposited by you in the 30 days preceding the relevant claim. Gambling carries financial risk and you should only play with money you can afford to lose.

10Terms Amendment

1cinta reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our official website. The latest update date will always be displayed at the top of this document.

We will endeavour to provide advance notice of significant amendments via your registered email or in-platform notifications. However, it is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest applicable version.

Your continued use of the 1cinta platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the changes made, please stop using the platform and contact our customer support to process your account closure.

11Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 1cinta customer support team through the following methods:

• Live Chat: Available 24/7 directly within the 1cinta platform or mobile app.
• Email: [email protected] (response time within 24 business hours).
• FAQ: Visit our FAQ page for answers to frequently asked questions.

For complaints related to responsible gambling or self-exclusion requests, please visit Responsible Gaming page for more information and access to self-control tools.